Any  D.O.A. (dead on arrival) must be reported to SCAquatics within 1 hour of arrival. If your purchase does arrive dead, whether the loss is caused by carrier’s mishandling or by something we have done, we will refund it (excluding packaging and shipping), provided you sign for the delivery on time, and the below procedure is followed:

IMMEDIATE ACTION TO BE TAKEN UPON YOUR ORDERS ARRIVAL

Photos of the livestock should be emailed to us.
Never dispose of or return a fish without authorization.
Our guarantee applies to original shipment only, not replacement items. Shipping and box charges are not included in this guarantee and will not be refunded under any circumstances.